International Business Process Management Forum 2005

Venue: The Selfridge Hotel

Location: London, United Kingdom

Event Date/Time: Dec 01, 2005 End Date/Time: Dec 02, 2005
Registration Date: Dec 01, 2005
Early Registration Date: Oct 07, 2005
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“BPM’s full potential offers a strategic capability for achieving breakout competitive advantage through process innovation . . . the customer is now a Dictator that demands you go to the ends of the earth to provide cheaper, better, faster products and services. This is the stuff of strategic deployments of BPM”

From the forthcoming book, Extreme Competition: Innovation and the Great 21st Century Business Reformation, Peter Fingar.

With customer demands higher than ever, every organisation today is jostling to differentiate themselves through customer satisfaction and excellence in overall business performance. So have you unleashed the full potential of BPM and embraced it as a strategic enabler to enhanced customer satisfaction and maximum retention?

This is a truly unique opportunity to meet with 16 of the worlds leading organisations, including T-Mobile, Xerox, Royal Bank of Scotland Group and Daimler Chrysler, to help you:

· Present and justify the business case: Translate BPM activities into projected cost savings and communicate the additional benefits that will be achieved
· Tailor improvement tools to develop your own approach: Combine Six Sigma and Lean principles with BPM for a unique, adaptable methodology
· Differentiate yourself from your competitors with a customer-centric approach: Increase levels of customer satisfaction by looking at your processes through the eyes of your customers
· Drive company wide BPM thinking by applying your approach in all functions: Hear how BPM can improve all processes, even people orientated functions like sales
· Generate value from control and compliance projects through BPM: Make regulatory requirements like Sarbanes-Oxley (SOX) deliver value back by embedding it into your business
· Underpin your business growth effectively: Assess the IT solutions available that provide ultimate support to your BPM methodology and strategic architecture

Previous delegates have not been disappointed:
“An eye-opener – I made a 10 page list of things to address in my organisation – an excellent experience.”
Henrik Knudsen, Danske Banke Inc


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