IQPC Training’s 2-day Strategic Internal Communications Management course will equip you with the right tools and techniques to ensure the successful implementation of your internal communication strategies. It will provide guidelines to optimise your internal communication channels with more targeted & customised messages. It will also illustrate how to creatively find the appropriate combinations of these channels. Furthermore, the course will impart tools that can measure the impact of your strategies in quantifiable terms.

Your course leader, James Harkness, is an award winning and recognised expert in internal communication with over 15 years experience in working for leading organisations like The Body Shop International plc where he was Head of Global Internal Communication. James was responsible for creating the strategy for internal and franchisee communication as well as developing programmes to ensure that the company’s employees, in the 46 markets in which the organisation traded, reflected the company’s brand and core values. At The Body Shop, he led his team to win the PR Week Award for most effective International Campaign and Best In-house Department of the Year in 1996. James was also previously the European Managing Director of the Change Communication practice at Burson-Marsteller in the UK.