Venue: Furama City Centre, Singapore

Location: Singapore, Singapore

Event Date/Time: May 23, 2006 End Date/Time: May 24, 2006
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Training Course A
Forward looking strategic design
& Initialisation techniques
23 - 24 May 2006

Training Course B
Cost effective operational &
growth strategies
25 - 26 May 2006

Industry research states that nearly half of the Fortune 500 have set up shared services organisations. Those centres, which primarily support financial transactions, or human resources and IT activities, have achieved an average of 30% cost savings.

Whether you are a early adopter of Shared Services, or are already looking for higher levels of excellence within your Shared Service Centre, you cannot miss this pioneering training course that consolidates the best practices of planning and managing a Shared Service Centre within our Asian context.

By attending training Course A, you will be able to:
- Understand the strategic business drivers and varying service delivery models
- Learn how to implement team work shadowing and how to avoid a dropped ‘hand-off’
- Define effective people, process and technology migration strategies
- Examine change management techniques to build organizational support and to ensure a smooth transition
- Strategies to extract immediate wins during the early stages of a Shared Services set up

By attending training Course B, you will be able to:
- Learn techniques for developing SLA metrics, reporting and escalation procedures
- Evaluate transactional processing best practices and strategies to lower transaction costs
- Understand how to retain, motivate and increase the competency of your Shared Service Centre’s talent
- Assess multiple drivers that are optimising centres of excellence and define practical benchmarking strategies
- Learn how to plan for the next level of optimization

Attend the individual workshop or attend the entire course! Review the module course contents here