Middle East Customer Care Leadership Week

Venue: Al Murooj Rotana Hotel | Dubai

Location: Dubai, United Arab Emirates

Event Date/Time: Jun 03, 2006 End Date/Time: Jun 07, 2006
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Today’s effective Customer Care manager in the banking and finance sector must be multi-talented. No longer is the job simply one of order entry or fielding customer complaints. Today’s customercare manager must: Instill a customer-focused culture; Inspire committed employees; Implement efficient processes; Install effective technology; Ensure customer satisfaction and more...

The ‘GCC Banking and Financial Excellence Customer Care and Retention Conference’ will provide participants with core skills and provide them the latest tools and techniques for improving the delivery of Customer Care in their organizations.

The course will cover the basics in addition to advanced elements of service delivery. Combining tutorials with case studies and exercises our workshops conducted along with the conference are designed to be instructive and highly interactive