Contact Center Performance Measurement Summit

Venue: Miami

Location: Miami, United States

Event Date/Time: Aug 07, 2006 End Date/Time: Aug 09, 2006
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Description

At Call Center IQ’s Contact Center Performance Measurement Summit you will hear proven case studies from the practitioners themselves on properly analyzing your data to reduce the attrition rate in your call center, and make room for new technologies and initiatives.
There will be plenty of opportunities to speak with your peers and the speaker panel so that you can bring back tactics to overcome your biggest challenges including:

Accurately measuring performance using meaningful metrics that reflect quality of service and the voice of the customer
Motivating and retaining your CSRs
Converting reactive, cost-oriented contact centers into predictive revenue-generating profit centers
Integrating new technologies to streamline operations and increase customer satisfaction
Building operational efficiency internally to reduce costs

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