12th Annual Optimizing Health Plan Customer Service

Venue: Mandalay Bay Resort & Casino

Location: Las Vegas, Nevada, United States

Event Date/Time: Sep 14, 2006 End Date/Time: Sep 15, 2006
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"12 Reasons to Attend the 12th Annual Health Plan Customer Service Congress

1. Leading national plans share strategies for improving service operations, reducing call time, and improving satisfaction
2. Proactively service your Medicare and Medicaid Members in today's turbulent regulatory environment
3. Implement innovative strategies for recruiting, hiring, and retaining customer service representative
4. Determine how you can successfully out-source to cut costs and maintain quality service
5. Utilize the internet to streamline operation and link productivity to quality
6. Improve call center management to excel in an environment of reduced budgets and increased competition
7. Implement tools to enhance the efficiency and accuracy and consistency of call handling
8. Improve self-service IVR System via customer focus group feedback
9. Understand customer needs and goals in designing selfservice strategies to improve member and provider service
10. Provide information on implementing a customer service quality incentive plan
11. Minimize bottom line impact of manual claims and exception handling through better processes and technology
12. Attend 11th Annual Health Management Congress exhibition and networking events