Upfront Collections in the ED: Strategies to Develop a Compliant Process

Venue: Audio Conference

Location: Modesto, United States

Event Date/Time: Sep 28, 2006 End Date/Time: Sep 28, 2006
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Upfront Collections in the ED: Strategies to develop a compliant process
Audio Conference Event
Thursday, September 28, 2006 at 1:00-2:30PM Eastern

Broaching the subject of payment when patients are in the ED can be difficult for staff. They need to consider the financial impact on the facility and act within the requirements of EMTALA compliance, all while being sensitive to the patient's condition and needs. It may add, additional pressures on your staff who are challenged with providing the best healthcare services to their patients.
Join us for this 90-minute audio conference produced by HCPro Inc. and co-sponsored by MCOL's Healthcare Web Summit.
This 90-minute audio conference will provide an overview of best practices in ED co-pay collections and help you put processes in place for better results getting patients to pay before they leave your facility. You'll also follow a case study of how one hospital addressed co-pay requirements and use its blueprint to develop or enhance your existing program.
Setting the scene on upfront collections
• Challenges in the ED
• EMTALA Regulations
Key strategies
• Tactics to discuss payment
• At what point in the visit should you discuss payment
• Staff education
• Basic courtesy
TriHealth case studies: challenges and results
• Identify collection opportunity
• Sell the concept of "collections" to all ED staff
• Helpful tools/resources
• Case Study - small ED
o Review designed collection process and results
• Case Study - large ED
o Process dependent on infrastructure (space/staff/systems)
• Current initiatives
A live question and answer session follows the presentation.
At the conclusion of this audio conference, you will know how to:
• educate patients on their financial responsibility
• gather the necessary demographic and insurance information
• appropriately staff the ED to handle collections
Yvonne Focke, RN, BSN, MBA, is the administrative director of patient access and coordinated care systems for TriHealth, Inc., a partnership between Good Samaritan and Bethesda Hospitals in Cincinnati, Ohio. She is responsible for oversight of the organization's admitting, outpatient scheduling, registration, insurance verification and authorization, referrals management, coordinated care, appeals management, compliant documentation management program, and the communication support departments.
Ilene Flocks is a senior consultant for Sinaiko Healthcare Consulting of Los Angeles. She has 16 years of experience in a wide range of revenue cycle functions at major hospitals and health systems, including charge master coordination, revenue auditing, APC coding and virtually all operational requirements associated with the billing process.

PFS, patient access managers and staff, case management

You can now call in toll-free to our live audio conferences. This added benefit means you can save on long-distance charges and receive even more value from this important program! Details on how to call will be sent to you via e-mail with your materials package.
No problem. Purchase a tape or CD of the program and listen when you can. It's also a perfect training tool for new staff or as a refresher for veteran staff.

In addition to the expertise and advice presented during this audio conference, you'll also receive
• a slide presentation of the program materials and tools.
• a sample co-pay form
• a sample collections training module
These materials will be provided prior to the program date via e-mail with PDF links. Please download the PDF files before the day of the program. Audioconference materials will be delivered via e-mail approximately four days prior to the conference and again the day before the conference.
• Live Participation: $239.00 and allows access to ONE phone line for an unlimited number of people to listen. All materials must be retrieved from the Internet.
• Live Participation and Audiotape: $299.00 + $18.00 shipping and handling fee
MCOL Paid Members Receive a 10% Discount off the registration fee. Be sure to enter "MCOL" in the discount code box on the registration form.
1. Online: https://www.managedcarestore.com/summit.htm
2. Call: Healthcare Web Summit office at: 209.577.4888
3. Fax: Print off registration form at: https://www.managedcarestore.com/hwsorder.pdf and fax to: 209.577.3557
4. Mail: Print off registration form at: https://www.managedcarestore.com/hwsorder.pdf and mail to:
Healthcare Web Summit Office
1101 Standiford Avenue, Suite C-3
Modesto, CA 95350