Reengineering Enrollment Services to Create a One-Stop Center and Common Service Philosophy

Venue: Online

Location: Online,

Event Date/Time: Sep 25, 2008 End Date/Time: Sep 25, 2008
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Description

Reengineering Enrollment Services to Create a One-Stop Center and Common Service Philosophy 25 September 2008 Online This session will highlight the approach, process and procedure that Lawrence Technical University created to serve students in a one- stop center environment. Speakers will review benchmarking visits, the development of goals and strategies, the implementation plan which includes new job descriptions, cross training techniques and the assessment steps conducted during the process. Participants will learn: *How to integrate student service offices in a one-stop center environment *How to implement a process improvement program that engages all users in the change *How to develop cross-training activities that last *How to develop a matrix management approach to leading in a one-stop center environment *How to assess and manage the change as you are progressing through the new environment Who should attend? *Instructional and Student Services Deans *Admissions Directors *Enrollment Managers *Front Line Admissions Staff *Recruitment Specialists *Student Success Specialists *Advisors and Counselors *Student Support Professionals *All individuals who serve students in a university environment *All people who are currently in a one-stop center environment *Anyone planning to develop a one-stop center *All managers and supervisors that need some additional professional development on leading their organization into the future Enquiries: pam@ieinfo.org

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