4th GCC Government Organizations Customer Care Excellence Conference

Venue: Dubai UAE

Location: Dubai, Dubai, United Arab Emirates

Event Date/Time: Nov 07, 2006 End Date/Time: Nov 08, 2006
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Why GCC Government Organizations Cannot Afford Outrageous Customer Service?

Looking at the change happening in the GCC region, it cannot escape our eyes that even traditionally conventional regional governments like that of Saudi Arabia are seen pushing for an economic model that rely less on oil and more on tourism and related services. Short sighted customer care strategies, badly planned processes, inaccurate software systems, discourteous and half-hearted employees can all create a massive negative impact on our opinion on government services and this may also create a not-so-favorable impression on the government it self.

As a manager or decision maker in-charge of your department’s customer care and as you plan for innovative ways to serve businesses and citizens who approach your organization for day-to-day services, you don’t want unsatisfied customers. Rather, you need your customers to be happy and enthusiastic about your organization’s services. GCC government organizations nowadays need to think like businesses beyond effective customer service for satisfied customers. All government employees, managers and other decision makers of all government organizations cannot afford to provide outrageous customer service and thus need to transform their customer care strategies and take it to the next level.

What will be discussed?

The conference focuses on developing GCC government employees into customer service maniacs - increasing customer happiness and the net impact of government services. By exploring the true nature of existing customer care practices and customer expectations, delegates can expect a better understanding of what they need to do to keep citizens and businesses satisfied with the services they receive. The conference promises not to be just another “canned” boring customer service seminar which teaches the same old stuff. Instead the discussions dynamically create a prescription accurate learning adventure, encompassing your organization’s mission, vision, and customer service strategy.