Need to Focus on Growing Your Business? Business Process Outsourcing (BPO) is a Solution!

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Location: your office, United States

Event Date/Time: Oct 26, 2006 End Date/Time: Oct 26, 2006
Registration Date: Oct 21, 2006
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Learn how outsourcing services to DST Health Solutions, Inc. will help you address the harsh business realities such as enhancing growth, cost, speed and agility. Our AICPA SAS 70 reviewed and URAC accredited Business Process Outsourcing (BPO) centers will support your administrative workload while you continue to maintain control of your business through measurable performance standards.
All Health plan business leaders today are recognizing more and more of their administrative processes to be not only non-strategic but an impediment to their ability to focus on higher-return pursuits. They understand that having someone else concentrate on daily operations management and execution can free them up to work on expansion, quality care improvement, membership growth and revenue optimization. As this realization takes place, the question shifts from "Should I outsource?" to "Which non-core processes should I delegate to an outside service provider?"
As health insurers and administrators struggle to deliver comprehensive product lines-often using disparate technologies to accomplish administration-many are finding that an outsourcing strategy can help them accelerate growth while reducing operational complexity and expenses. Developing and maintaining a trusted relationship with an outsourcer allows health plan business leaders to delegate execution of critical, non-core processes that divert attention from business development and other strategic initiatives. Business Process Outsourcing (BPO) provides a ready source of operational talent and technology expertise a healthcare organization can tap into to gain a competitive edge.
Outsourcing gives health plans the agility to bring new offerings to market quickly, while helping them stabilize or reduce information technology (IT) and capital investment costs. Outsourcing helps organizations avoid HR recruitment, training and retention hassles associated with IT and administrative staff.
Business Process Outsourcing Services
Standard administration services include:
• Mailroom and claims/document intake
• Imaging and workflow support
• URAC-accredited medical management, UM and case management
• Customer, group and provider services
• Membership/enrollment processing
• Billing and collections
• Claims adjudication and resolution
• Broker commission management
• Accounting and finance operations
• Management reporting
• Mail and publishing operations
Front-end processing services include:
• Mail receipt and processing
• Document sorting and classification
• Document imaging
• OCR/data capture
• Quality assurance
• Document archiving and storage
• Electronic document management
• Overflow processing for OCR and scanning inventory
Benefits of Outsourcing:
• Improve service to customers, members and providers
• Optimize transaction turnaround
• Grow business without adding infrastructure
• Reduce work backlog
• Achieve speed to market with new product offerings
• Realize lower/more predictable administrative costs
• Leverage business/technical expertise and best practices
• Access the newest and best technologies
Health Care Senior Business Leaders including:
• Administrators of Medicaid
• Commercial
• Repricer
• TriCare
• Behavioral Health
• Medicare Advantage Part D
• Dental and Vision healthplans
Please forward to others in your organization who may be interested in participating.
FACULTY: Sharon Thompson is managing director of DST Health Solutions' health plan business process outsourcing (BPO) operations. She has over 21 years of executive experience in healthcare with a focus on helping organizations improve operational efficiency in claims processing. Prior to DST Health Solutions, Ms. Thompson worked for Equicor Corporation, CIGNA, Complete Health, and United Healthcare. Ms Thompson also served as president of a healthcare consulting firm and as a core leadership team member for two health plan startup organizations. In her current position, Ms. Thompson leads the operations of the Business Process Outsourcing team. As high-level users, the BPO team also has a key role in recommending and developing new system enhancements.

Register online at Slots for this event are limited. Please register promptly. All registrations are subject to review and approval by DST Health Solutions. If you have questions, contact Patty Jamison at the Healthcare Web Summit Office at 209.577.4888 for more information. We look forward to your participation in this event!

Deadline to register: Friday, October 20, 2006. After this date, you can request a Post-Summit CD by going to: