SERVICE LEVEL AGREEMENTS & MANAGEMENT

Venue: kuala lumpur

Location: kuala lumpur, Malaysia

Event Date/Time: Nov 29, 2006
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Description

SERVICE LEVEL AGREEMENTS & MANAGEMENT
Building, Implementing and Managing User Friendly SLAs
To Maximise Goods and Service Delivery Outcomes.

29th November – 1st December March 2006, Singapore
4th December – 6th December, 2006, Kuala Lumpur

In today’s competitive business environment of downsizing, tight budgets and reduced resources, Service Level Agreements (SLAs) insourcing and outsourcing have become an increasingly effective business tools. A service level agreement can be an extremely effective communications tool for creating a common understanding between two parties regarding services, expectations, responsibilities and priorities. However, if it is established at the wrong time, for the wrong reasons, or in the wrong way, it can create bigger problems than those it is trying to solve.


This hands-on training course delivers the key framework for identifying and implementing techniques for successful SLAs and service performance management. You will be presented with practical examples and solutions at IQPC’s intensive seminar. You have the option of attending Workshop A for 1 day which will elaborate on the skills of creating, drafting and writing SLAs.

This training course will further help you in:-

• Master the three basic methodologies to achieve successful SLAs via the SLA governance framework.

• Setting the structure for managing the SLA.

• Strengthen and cement your understanding of SLAs and produce a top quality document with minimum fuss.

• Conquer the contract: Develop watertight and result-driven agreements.

• Measure the SLA relationship with established Key Performance Indicators (KPIs): What, Where and How to Measure the effectiveness.

• Negotiate strategies for productive contracts and achieve a win-win outcome.

• Manage SLAs via proactive SLA management techniques.

• Manage service failures and inspire service excellence.


Seats are strictly limited! Register yourself before 13th October 2006 and enjoy USD100

For full program agenda, please contact us:
4 EASY WAYS FOR YOU TO REGISTER
1) Visit: www.iqpc.com.sg/AS-3488/web
2) Email: training@iqpc.com.sg
3) Call: +65 6722 9388
4) Fax: +65 6720 3804

Venue