5th UAE Government Organizations Customer Care Excellence Conference (Customer Care)

Venue: Beach Rotana Hotel

Location: Abu Dhabi, United Arab Emirates

Event Date/Time: Feb 27, 2007 End Date/Time: Feb 28, 2007
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Description

Like any other organization, anywhere in the world, Government organizations in the GCC region rely on their employees to be a positive link between their services and the customer. In today's age of demanding citizens and businesses, unmotivated employees, and incredible competition, effective customer service is not enough. To thrive, every GCC government organization needs outstanding customer care and services.

Why GCC Government Organizations Cannot Afford Outrageous Customer Service?

Looking at the change happening in the GCC region, it cannot escape our eyes that even traditionally conventional regional governments like the Saudi Arabia are seen pushing for an economic model that rely less on oil and more on tourism and related services. short sighted customer care strategies, badly planned processes, inaccurate software systems, discourteous and half-hearted employees can all create a massive negative impact on our opinion on government services and this may also create an not-so-favorable impression on the government itself.

As a manager or decision maker in-charge of your department’s customer care and planning for innovative ways to serve businesses and citizen’s who approach your organization for day-to-day services, you don’t want unsatisfied customers. Rather, you need your customers to be happy and enthusiastic about your organization’s services. GCC government organizations nowadays need to think like businesses beyond effective customer service for satisfied customers. All government employees, managers and other decision makers of all government organizations cannot afford to provide outrageous customer service and thus need to transform their customer care strategies and take it to the next level.




What will be discussed?

The conference focuses on growing GCC government employees into customer service maniacs - increasing customer happiness and the net impact of government services. By exploring the true nature of existing customer care practices and customer expectations, Delegates can expect a better understanding of what they need to do to keep citizens and businesses satisfied with the services they receive. The conference promises not be just another “canned” boring customer service seminar which teaches the same old stuff. Instead the discussions dynamically create a prescription accurate learning adventure encompassing your organization’s mission, vision, and customer service strategy.




Why Should you attend?

Various panel sessions, group discussions held in a fun interactive format to determine what customers expects from a modern government department, how technology can help you realize that goal, and what they should do to provide quality customer service! All GCC government organizations and their leaders who are interested in providing and developing a customer service culture and preparing their organization and their employees should join this edition of the conference.

Venue

Abu Dhabi UAE
Abu Dhabi
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