3rd Istanbul Call Center Conference & Expo

Venue: Lutfi Kirdar Congress and Convention Center

Location: Istanbul, Turkey

Event Date/Time: Sep 26, 2007 End Date/Time: Sep 28, 2007
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Welcome to the III. Istanbul Call Center Conference & Expo!

We left many happy memories behind in 2006 at the 2. Istanbul Call Center Conference & Expo. Istanbul Call Center Awards, which was held for the first time was a big achievement for everyone. We got excited along with the crowd, and had a very good time too... We brought many Turkish and foreign call center "gurus" together during the 2 day long conference. Each, who are leading experts in their areas with their business ideas, shared their experiences with the participants. They quoted that similar problems are being experienced all over the world on issues like managing human resources and technology.

This year the Call Center Conference which is being held the 3. time, digs these issues deeper. Getting one step beyond customer satisfaction and loyalty, notions like optimizing quality and quantitiy, life cycle management and creating a culture inside the call center are being described. Using these descriptions, prescriptions of using the call center as a real competitive advantage are given. Secrets of the call centers who have succesfully applied these prescriptions are being shared.

We would be happy to host you in this meeting which we believe to be "the" event of 2007.


Meltem Karateke
President, IMI Conferences