Government Contact Centres 2007
Venue: The Marque Hotel
|Event Date/Time: Jul 31, 2007||End Date/Time: Aug 01, 2007|
Workshops: 30 July & August 2, 2007
Awards dinner: 31 July, 2007
Venue: The Marque Hotel, Canberra
It¡¦s a meeting point for industry practitioners and solutions providers to benchmark best-practice and share new thinking on how to provide outstanding service delivery.
Our excellent guest speakers will present their perspectives on:
„± Improving processes for effective service delivery
„± Staff management techniques for operational excellence
„± Harnessing employee strengths to deliver superior services
„± Implementing workforce management tools
„± Improving performance and productivity
„± New techniques for staff recruitment and retention
„± Managing culture change
Including new interactive panel discussions and brainstorming sessions!
PLUS IQPC¡¦s 2nd Annual Government Contact Centres Excellence Awards! Established to honour and promote contact centres that demonstrate true best practice. IQPC has assembled a well-respected list of thought leaders from all tiers of government to objectively evaluate the true effectiveness of top public sector contact centres. The winners will be announced in and promoted by leading industry publications and newsletters.
For more information please contact IQPC and quote Priority Code C*100/LN
Phone: (02) 9223 2600
Or Visit the Website: www.iqpc.com/au/gcc