How to Create a Successful Training Program for Frontline Staff

Venue: online

Location: online,

Event Date/Time: Jun 23, 2009 End Date/Time: Jun 23, 2009
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Description

How to Create a Successful Training Program for Frontline Staff 23 June 2009 online NOTE: Payment is not required before event. We all know how important the right training is for frontline staff; yet, the task of providing this training can seem insurmountable. How do you get new employees up to speed fast? How do you provide refresher training and still keep operations running? Come learn how the University of Minnesota, Twin Cities, developed their comprehensive training program for new staff and continued refresher training for existing staff. This session will highlight the importance of having designated people to coordinate your training efforts, developing user friendly and easily updatable training materials, and adapting training and schedules to the different needs of your employees. These training strategies will build teamwork in your office as well as improve communication to your students. Objectives (what will participants learn?) *Training program, purpose, and process *Student life cycle *Training team *Learning styles *Training materials *Training schedule *Evaluation Who Should Attend? Middle to upper management or those involved with training staff. Webinar Presenters: Heather Peterson is currently a manager in One Stop Student Services at the University of Minnesota, Twin Cities campus. She has worked in financial aid for over five years where she has been a new counselor trainer and now manages refresher training for existing staff. She completed her Master’s degree in Education Leadership and Administration in Student Affairs at the University of St. Thomas in Minneapolis, Minnesota. Carrie Otto is currently the assistant to the director of One Stop Student Services at the University of Minnesota, Twin Cities campus. She has worked in financial aid for over four years where she has also been a One Stop counselor, a new counselor trainer, and now manages the new staff training program for One Stop. Carrie has a Master’s degree in Educational Policy and Administration from the University of Minnesota. Enquiries: pam@ieinfo.org

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