Venue: Hilton Torrey Pines
|Event Date/Time: Aug 21, 2007||End Date/Time: Aug 23, 2007|
Companies that heed the messages that their customers are sending them, and adapt self-service programs to meet those needs, create for themselves a significant competitive advantage over those that haven’t. Which kind of company are you now, and which kind of company would you like to become?
Not all organizations are at the same place in implementing their customer self-service programs. Some of you are just “teeing off,” while others are already “playing the back nine.” Wherever you are, growing, improving and polishing up your customer self service game is not only important, it’s urgent