Customer Self-Service

Venue: Hilton Torrey Pines

Location: La Jolla, California, United States

Event Date/Time: Aug 21, 2007 End Date/Time: Aug 23, 2007
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Customers are demanding. They want service after office hours. They have a question about their order and want to speak with someone. They want to choose whether to call you, chat online or find an FAQ page to solve a problem. How do you cope? How do you help your customers best manage their own experiences, while keeping costs in line?

Companies that heed the messages that their customers are sending them, and adapt self-service programs to meet those needs, create for themselves a significant competitive advantage over those that haven’t. Which kind of company are you now, and which kind of company would you like to become?

Not all organizations are at the same place in implementing their customer self-service programs. Some of you are just “teeing off,” while others are already “playing the back nine.” Wherever you are, growing, improving and polishing up your customer self service game is not only important, it’s urgent


10950 N. Torrey Pines Road
La Jolla
United States