Event Date/Time: Nov 05, 2007
End Date/Time: Nov 07, 2007
The program will consist of 3 themed tracks for you to choose from, pre-conference workshops to provide you with more focused learning opportunities as well as some local contact center site tours. This conference program will boast both technical and operational education, as well as a showcase floor featuring today's top suppliers in the customer contact arena. You'll gain insights into the latest trends and innovations and will walk away with specific advice on tools and approaches resulting in greater competitive advantage that can be maintained through the entire customer lifecycle. Sessions will include "peer-to-peer exchange" of best practices (and sometimes 'not so' best practices), information exchange, case studies from operations professionals, and a true focus on solutions development. By participating in the conference, you will discover real-time solutions that provide tangible benefits to you, the customer care professional, your company, and most importantly, your customers.
The Customer Contact Conference is designed to be most relevant for professionals in customer care and service delivery who have significant responsibility for contact center operations and performance. CCSF members, including SVPs, VPs, Directors and Senior Managers, will appreciate our continued commitment to peer-to-peer learning and exchange and the ability to take real ideas back to your centers. Given the depth and breadth of learning opportunities, individuals and group attendees that meet any of the following criteria will also benefit enormously from this program. You have:
Responsibility for one or more contact centers
Multiple supervisors/team leaders reporting into you
Responsibility for multiple teams within the contact center
Central management responsibility for one or more functions such as quality monitoring, workforce planning, forecasting, budgeting or others
Responsibility to implement process and/or strategy improvement at a contact center level
Channel management, customer experience, CRM, customer relations or a related strategic responsibility.