Workforce Management 1-2-3;The Art and Science of Forecasting, Scheduling and Meeting Service Goals

Venue: Kuala Lumpur

Location: Kuala Lumpur, Kuala Lumpur, Malaysia

Event Date/Time: Apr 09, 2008 End Date/Time: Apr 10, 2008
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Topics include how to forecast, including a look at data collection/interpretation and recommended forecasting techniques, steps of calculating staff requirements, and best practices in scheduling staff and meeting daily service goals. This