Boosting People Performance in Contact Centres

Venue: Sydney

Location: Sydney, NSW, Australia

Event Date/Time: Nov 26, 2007 End Date/Time: Nov 27, 2007
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Description

Hear and see practical examples that will have you leaving this an event with an enhanced understanding of how to:

* Recruit and retain value-adding staff
* Implement effective training strategies as required
* Ensuring consistency in the service you provide to your customer
* Increase the value and status of your contact centre within your organisation
* Minimise and manage absenteeism
* Manage periods of significant “call spikes”

Venue

Sydney
Sydney
NSW
Australia
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