This conference analyzes case studies of integrating the customer experience for external customers and for internal customers along various pieces of the business to drive productive results in a manner that allows you to retain customers and employees. This program understands the vitality of a top-down approach. Fortune 500 organizations will explain best practices in attaining senior level management buy-in as well as gaining organization-wide support to succeed through collaboration.
To register please call 1-800-882-8684 or visit us online at www.iqpc.com/us/callcentersummit