SUCCESSFUL CUSTOMER LOYALTY AND RETENTION STRATEGIES

Venue: Amsterdam

Location: Amsterdam, Netherlands

Event Date/Time: Mar 06, 2008 End Date/Time: Mar 07, 2008
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Description

ATTEND THIS STRATEGIC SUCCESSFUL CUSTOMER LOYALTY AND RETENTION FORUM TO LEARN FROM LEADING GLOBAL CORPORATIONS SPEAKING ON:
- Transforming loyalty, retention and customer strategies into business actuality
- Discussing the current and future possibilities of innovative loyalty schemes and initiatives
- Effectively handling customer complaints to increase loyalty and positive relationships
- Creating positive customer experiences whilst engaging with your customers
- Maximising loyalty and retention through customer feedback

Speakers include:
Response Based Marketing Director - BARCLAYS
General Director -BOSCH COMMUNICATION CENTRE BV
Vice President, BTGS UK Marketing - BT
Customer Experience Specialist and Voice of the Customer General Manager - CREDIT SUISSE
Head of Customer Relationship Management, Personal Banking - DEUTSCHE BANK
Director Guest Assistance - HILTON HOTELS CORPORATION
Regional Sales Director EMEA - INTEL CORPORATION
HUGGIES® Brand Manager - KIMBERLY CLARK
Director CRM, AMS/MD - KLM
Direct to Consumer Marketing Director Mars - MARS
Vice President, Digital and Lifetime Relationship Marketing - NOKIA CORPORATION
Vice President Country Delivery and Loyalty Programmes - ORANGE
Senior Director Marketing Excellence - PHILIPS
Head of Global Loyalty Strategy and Marketing - SHELL
Senior Market Development Manager - SONY

Venue

Additional Information

For the full PDF programme and more details please contact: Yana Ying Global Benchmarking Group yying@gbgeurope.com 0031 20 618 4626