10th Annual Customer Experience Conference

Venue: The Ritz-Carlton Hotel

Location: Phoenix, Arizona, United States

Event Date/Time: Feb 25, 2008 End Date/Time: Feb 27, 2008
Registration Date: Feb 25, 2008
Early Registration Date: Dec 31, 2008
Report as Spam


Many companies believe that they deliver superior customer experience, but far fewer customers agree with this assessment. Since the many elements that add up to the customer experience can have such a profound impact on business performance and profitability, many businesses are actively planning and managing the design and execution of these elements. From sales contact, customer segmentation, and marketing approaches to call center operations, customer service levels, ease of online interactions, and knowledge management, businesses are seeking to improve the design of the customer experience and employing quality tools to do so.

At this conference, presentations and roundtables will focus on how quality thinking and processes are being applied to what many business leaders are coming to think of as the critical frontier in delivering and sustaining customer value. We will examine how companies can improve their operations, competitive positioning, and profitability by intentionally managing the design and value of the customer experience. Attendees will gain insight from listening to business leaders who have faced the challenges associated with design specification, measurement, and execution.


2401 East Camelback Road
United States

Additional Information

Register online at http://www3.best-in-class.com/ge460.htm.