Intranets today are an essential component of an organisation’s operations. The organisation’s website is a medium for information sharing, and offers a platform for representing and promoting the business internally. Intranet usability refers to the simplicity in which the intranet can be used by its intended audience to achieve proposed goals, and must consider underlying issues associated with design and structure, functionality, and information architecture to make certain that the internal customer which is the employee, will engage in a satisfying and beneficial user experience.

Organisations are beginning to realise that by creating and maintaining a strategically structured intranet that’s appealing, navigable, functional and effective, processes will simplify, access to the organisation’s information will accelerate, user experience will improve and as a result positive results will become evident in terms of structure and the company’s bottom-line.

You will learn how to optimise the usability of your intranet through hearing practical case studies that will explore the following critical issues:

* Aligning your intranet with organisational goals
* Understanding what’s involved in the design process
* Addressing issues surrounding accessibility
* Using a CMS as a tool to manager intranet content
* Exploring the various methods of user testing
* Monitoring your intranet and maintaining it over time
* Exploring in emerging technologies and realising the possibilities for intranet’s future within the business