Within the service industry, there is significant management pressure on CIOs and IT managers to develop and execute successful strategies to contain operational costs and build more efficient systems. IT management has responded by reducing staff, outsourcing, off-shoring, moving towards web-based support and eServices, all with varying levels of success. Still, CEOs continue to make demands to streamline processes, improve productivity, and control costs, while at the same time demanding superior services and support from IT for business operations.
The aim of the Summit is to bring together CIOs and IT managers from top service-sector organizations in the region and international to discuss major and common issues they face while adapting to the new technology and building an organization level IT development strategy