Requirements Engineering For Services 2008 (REFS'08)

Venue: Turku

Location: Turku, Finland

Event Date/Time: Jul 28, 2008 End Date/Time: Aug 01, 2008
Abstract Submission Date: Feb 24, 2008
Paper Submission Date: Mar 01, 2008
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Service orientation is rapidly emerging as the leading network computing paradigm. At the same time, services have become the dominant form of economic activity and increasingly the basis for socio-economic organization. The commonalities and synergies among service concepts across the levels of IT infrastructure and business and social organization will lead to powerful innovations and new developments, triggering a call to establish a new discipline of “Services Science, Management, and Engineering (SSME)”. A common feature of service orientation across all levels is the need to understand and characterize what the customer wants, including socio-technical constraints, and to design services that can meet those requirements effectively.


Requirements engineering (RE) has emerged as a critical area in software and systems engineering, as many systems fail due to poorly understood, ill-defined or ill-conceived requirements. Much of the same concepts and techniques could potentially be applied to services, with the benefit of systematic methods and scientific inquiry. However, service orientation introduces many new challenges. Service providers and service users interact much more closely. Knowledge is created and exchanged among customers and suppliers. Instead of a single set of requirements on a technical system, there are networks of providers and users, each with requirements and expectations on each other – some based on tacit social conventions, and each with requirements on their technical IT systems. Service design and operation often proceed in parallel, as new knowledge and experiences are incorporated into service systems and processes on an ongoing basis. Automated processes are richly interwoven with human action, decision, and judgment. Some of the interactions will adhere to open standards, while others may be informally negotiated. There are highly dynamic on-the-fly network configurations as well as long-term stable relationships.

To continue the on-going discussions from the REFS 2007 workshop amongst active researchers and practitioners all over the world, we expect to gather more enthusiastic participants this year in Finland, who will take the opportunity to share their knowledge in intensive informal discussion to develop new ideas, new strategies and new productive networks on topics relevant to requirements for What existing and new requirements engineering methods and techniques are suitable for a service oriented environment? What adaptations, extensions or re-conceptualizations will be needed? How can requirements engineering contribute to a new discipline of services science, management, and engineering? Will service orientation lead to a rethinking of the field of requirements engineering? These are some of the key questions explored at this workshop.


The workshop aims to provide a forum for a highly interactive and in-depth discussion of all issues related to requirements engineering for services. An objective of the workshop is to define a research agenda for the area based on the discussions and contributions from participants. We invite contributions from researchers and practitioners on a wide range of topics, including but not limited to:

- Service requirements models and descriptions
- Service requirements identification, elicitation, and acquisition
- Service requirements communication, negotiation, and validation
- Service requirements analysis and design methods
- Service engineering and management processes
- Knowledge engineering and management for Services
- Service ontologies, metrics, and benchmarks

n Service design, management and manufacturing
- QoS modeling and evaluation frameworks
- Trust, delegation, and negotiation models for services
- Security, privacy, and safety for services
- Services related architecture – Web Service Architecture, Service-Oriented Architecture
- Service enabling technologies
- RE techniques for business process redesign
- RE techniques for business model and value analysis
- RE techniques for services discovery and composition
- RE techniques for service quality
- Conceptual modeling for services management and engineering
- Empirical evaluation of RE for services
- Conceptual frameworks for RE and Services
- RE techniques for aligning business services and computational services
- RE techniques for Service-Oriented Computing & Service-Oriented Architecture
- RE techniques for adaptiveness and agility in services
- RE techniques for socio-technical analysis and design of services
- Services and requirements engineering for pervasive computing and ambient intelligence
- RE and SSME techniques for user experience
- RE and SSME techniques for lifecycle management


Marco Aiello, University of Groningen, Netherlands
Grigoris Antoniou, FORTH, Greece
Mikio Aoyama, Nanzan University, Japan
Luciano Baresi, Polit. of Milano, Italy
Carlo Batini, University of Milano Bicocca, Italy
Boualem Benatallah, University of New South Wales, Australia
Chi-hung Chi, Tsinghua University, China
Vincenzo D'Andrea, University of Trento, Italy
Schahram Dustdar, Vienna University of Technology, Austria
David Edmond, Queensland University of Technology, Australia
Geoffrey Fox, Indiana University, USA
Xavier Franch, Universitat Politècnica de Catalunya, Spain
Jaap Gordijn, Vrije University, Netherlands
Zhi Jin, Chinese Academy of Sciences, China
Paul Johanesson, University of Stockholm, Sweden
Manolis Koubarakis, National and Kapodistrian University of Athens, Greece
Julio Cesar Sampaio do Prado Leite, PUC-Rio, Brazil
Maurizio Lenzerini, University of Roma "La Sapienza", Italy
Xinsheng Mao, IBM China Development Lab, China
Michael Maximilien, IBM Almaden Research Center, USA
Massimo Mecella, University of Roma "La Sapienza", Italy
John Mylopoulos, University of Toronto, Canada
Enrico Nardelli, University of Roma "Tor Vergata", Italy
Selmin Nurcan, University of Paris I Panthéon Sorbonne, France
George Papadopoulos, University of Cyprus, Cyprus
Dimitris Plexousakis, FORTH, Greece
Matei Ripeanu, University of British Columbia, Canada
Colette Rolland, University of Paris I Panthéon Sorbonne, France
Pascal van Eck, University of Twente, Netherlands
Michael Weiss, Carleton University, Canada
Carson Woo, University of British Columbia, Canada
Haiyan Zhao, Peking University, China
Andrea Zisman, City University, UK


Papers must be submitted electronically via the REFS2008 Submission Page. Please follow the instructions posted on the web site. The format of submitted papers should follow the guidelines for IEEE conference proceedings. All papers will be carefully reviewed by at least three reviewers. Papers will be accepted (and can be submitted) as either regular papers, short papers, or fast abstracts. Acceptance and final category depends on reviewer feedback.

Contribution may include:

· Full research papers (max 6 pages, IEEE format)
· Short papers – research-in-progress, industrial experience, problem description (max 4 pages)
· Position papers – (max 2 pages)


Accepted papers will be published in the Workshop Proceedings of the 32nd IEEE Computer Software and Applications Conference (COMPSAC 2008). At least one of the authors of each accepted paper must register as a full participant in the workshop to have the paper published in the COMPSAC 2007 Proceedings.

The authors of a number of selected papers of special merit will be invited to submit a revised and extended version of their papers for possible publication in a special issue in a Journal which is to be determined.



Additional Information

WORKSHOP LAYOUT This one-day workshop will include Keynote(s), presentation sessions, a moderated panel session, and open discussions on relevant Requirements Engineering for Services topics. WORKSHOP ORGANIZATION Colette Rolland Department of Mathematics and Informatics University of PARIS-1 Panthéon Sorbonne, France Colette.Rolland[at] Jian Yang Deparment of Computing Macquaire University, Australia Email: jian [at] Eric Yu Faculty of Information Studies University of Toronto, Canada Email: yu [at] Lin Liu School of Software Tsinghua University, China Email: linliu [at]