Building on a long-standing involvement with the financial services industries, we are proud to introduce the IEA and Marketforce's inaugural Financial Services Operations conference.
In the face of increased competition and growing customer demands, it has never been more important to ensure effective and efficient operations in the retail financial services sector. Increased price or rate competition, fuelled in part by online aggregators, has forced the industry to reform their operations to improve value for customers and reduce operating costs.

Following extensive research with senior figures from retail banks, general insurers and life assurers, this conference will provide insights into how to use improved operations and new technology to secure a competitive edge in tomorrow's market.