Developing an Effective Complaint Handling and Recalls Program

Venue: Toronto

Location: Toronto, Canada

Event Date/Time: Mar 31, 2008 End Date/Time: Apr 01, 2008
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A One and Half Day COMPREHENSIVE & INTERACTIVE Course with Workshops and Discussions ON:

- Definition of complaints and Complaint
Handling pitfalls
- Distinguishing between different types of complaints
- Post Market Surveillance to improve risk management
- Regulatory Expectations
- APR ‘s and the CFR Requirements
- International and domestic requirements for complaints and recall
- Development of Procedures for Managing Complaints
- Setting up a System for Complaints Handling
- Implement and Management of Complaints Handling System
- Effectiveness of the Complaint Handling System
- Type of Data Required and analysis of results, ensuing to possible product change
- Managing Recalls and Warning Letters
- Changes required after investigation of non-conformance, complaint resulting in recall