Challenges raised by transforming traditional services into commercially minded businesses are common to all localities. This essential HSJ conference offers the tools and information necessary to negotiate these challenges, consolidate improvements and strive for service excellence. It is critical, whatever model you currently have in place or are planning to go forward with, that you have the best possible foundations and structures to support it.

With a wealth of practical and expert guidance, attend this conference to:

- Understand the DH vision for provider services. Hear how to develop robust, competitive community services and explore how likely policy developments will impact on you.
- Join the debate on whether Arms Length services can provide a long term solution to splitting provider and commissioner services. -- Hear ranging arguments on long term suitability and voice your opinion.
- Strengthen your Arms Length services; hear two practical presentations to help you in the creation of fit-for-purpose internal systems and ensuring your model of governance is robust.
- Improve your commissioning practice; discover innovative ways to commission provider services for your local community and explore how you can improve your practice through collaboration with providers.
- Prepare your services to meet the challenges of a commercial environment. Learn through best-practice examples how you can implement effective sales and marketing campaigns and raise financial competencies to become a competitive market player. Take the opportunity to discuss with experts and colleagues the quick-wins you can make in streamlining your services and becoming a provider of choice.