Knowledge Management for Service and Support (KMS)

Venue: San Francisco

Location: San Francisco, California, United States

Event Date/Time: Aug 18, 2008 End Date/Time: Aug 20, 2008
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The field workforce is changing: service professionals are retiring and taking with them an abundance of knowledge and skill, and new technologies are changing the way field service is done today. As a result, executives are challenged to train new personnel and transform them to productive contributors within the shortest possible time. By attending IQPC’s Knowledge Management for Service and Support, you will learn innovative strategies, processes and technologies to decrease time from initial hire to productivity for the service workforce in today’s environment.