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As the FDA continues to increase their monitoring of adverse events and product complaints, it is even more critical for quality assurance departments to stay current on best practices and benchmark with peers. CBI’s 6th Annual conference provides the only platform for the quality assurance and quality control professionals to interact and discuss strategies for effective handling, trending and classification of product complaints.
Professionals who have attended this annual event year after year continue to come back and share their experiences. Don’t miss out on this unique opportunity to network with colleagues and create alliances with counterparts from different organizations to facilitate a more comprehensive complaint handling procedure.
Maximize Your Learning in this Interactive Conference Format Featuring:
• A Mock Investigation – Walk through a step-by-step process for conducting a complaint investigation
• Two interactive panel discussions on:
* Preparing for FDA audits and investigations
* Effective staffing models for complaints
• Complaint trending and analysis working groups that discuss topics such as:
* What classification system is used for a product complaint?
* Investigating problematic complaints — How many similar complaints are considered a problem? What degree of severity is problematic?
* Documenting and recognizing complaint trends — When is it considered a trend? What are you looking for?
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