8th Annual Pharmaceutical Contact Centers

Venue: Philadelphia

Location: Philadelphia, United States

Event Date/Time: Jan 26, 2009
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CBI's 8th Annual conference continues its tradition of bringing together the industry's leading experts in CallCentersand customer service. The program features detailed case studies from some of the industry's leading organizations and provides you with the information you need to improve customer contact and increase ROI.
Key topics that we are researching for 2009 include:
• Contact center resources
• Regulatory compliance and risk management
• Customer service
• Training and motivating employees
• Demonstrating contact center value to internal stakeholders