Developing and Providing Integrated Student Services in Higher Education: Creating the One Stop Shop

Venue: online

Location: online,

Event Date/Time: Jun 22, 2010 End Date/Time: Jun 22, 2010
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Description

Developing and Providing Integrated Student Services in Higher Education: Creating the "One Stop" Shop for Students 22 June 2010 Online webinar Host: Innovative Educators Part of the Customer Service in Higher Education webinar series: http://www.innovativeeducators.org/product_p/890.htm OVERVIEW This session will provide an overview of how integrated student services can provide seamless service to your students, as well as collaborative and challenging work environments for your staff. The presenter will discuss integrated service models that have proved successful and will highlight the University of Minnesota successful One Stop Student Services Office. PARTICIPANTS WILL EXPLORE * considerations for developing a One Stop student services model * physical, organizational, and virtual integration * various models to streamline student services organizations * the One Stop Student Services model at the University of Minnesota from the visionary stages through successful post-implementation * how to leverage technology into seamless self-service Web applications that bring students from in line to online WHO SHOULD ATTEND? Higher education administrators and staff including student services professionals, financial aid directors, registrars, bursars, business officers, and student financial services staff. WHO IS THE SPEAKER? Julie Selander, Senior Associate Director, One Stop Student Services, University of Minnesota Julie Selander has worked in higher education administration and finance for over 22 years. Her experience includes student loan servicing operations, tuition payment plan sales and marketing, as well as management positions in student accounts receivable, billing, collections, financial aid, and customer service. Julie is currently the senior associate director of the One Stop Student Services Office at the University of Minnesota providing seamless and integrated student services in the areas of enrollment, registration, financial aid, billing and student accounts receivable. Twenty-seven One Stop Counselors across three campus locations provide service via phone, e-mail, and in-person for over 51,000 students on the Twin Cities campus. Julie presents frequently on various topics related to higher education student services and has written several articles for publication, including NACUBOs Student Centered Financial Services: Innovations That Succeed. She serves as a board member for Minnesotas College Goal Sunday initiative and is a founding member and on the board of directors for the Institute for Student Services Professionals. She has her undergraduate and masters degree from the University of Minnesota and is currently working on her dissertation as a Ph.D. candidate at the University of Minnesota in the Higher Education Policy and Administration program. Enquiries: pam@ieinfo.org

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