4th International Conference on Services Management (4th ICSM 2009)

Venue: Barceló Oxford Hotel

Location: Oxford,UK, United Kingdom

Event Date/Time: May 08, 2009 End Date/Time: May 09, 2009
Paper Submission Date: Jan 08, 2009
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Description

The 4th International Conference on Services Management

Managing Services Across Continents

May 8-9th 2009 Oxford, Oxford Brookes University

Hosted by the Oxford Brookes University Business School, the 4th International Conference on Services Management will address cultural and socio-economic complexities of internationalisation of service organizations and their social responsibilities to different stakeholder groups. The conference will provide you with an opportunity to illuminate the challenges service organizations face globally and also a chance to discuss the options that they may consider as part of their strategies.

This conference is a forum for sharing knowledge about the practices of the organizations in dynamic economies of different continents including Europe, Middle East, America, Australia and Asia. The conference will incorporate both conceptual and empirical research papers that link knowledge to different country contexts and thus enables both academics and practitioners understand the influence of socio-cultural issues on services internationalisation, branding and social responsibility practices. Papers incorporating comparisons of sectors or types of service firms are particularly welcome. Case studies may be drawn from different sectors, for example, knowledge-based business services, health-care and educational services, hotels, airlines, tour operators, fast-food, banking and financial services, as well as retailing and may focus on different geographical regions.

We hope you will participate in stimulating and thought-provoking sessions, enjoy the lively social events and develop research networks during the conference. We look forward to seeing you in the historic centre of education and culture; in Oxford, in May 2009.

Conference Themes
Papers from the following areas, and other relevant subject areas are welcome:
Internationalisation of Service Firms Track Chair: Dr Levent Altinay
This theme explores the cross-cultural issues affecting the internationalisation of service firms.

Corporate Social Responsibility and Business Ethics Track Chair: Dr David Bowen
This theme explores the corporate social responsibility and business ethics practices of both public and private organizations in different countries.

Services Branding Track Chair: Dr Yuksel Ekinci
This theme explores the marketing and management strategies adopted by service brands both in public and private sector.

Postgraduate Student Papers on Internationalisation, Corporate Social Responsibility/Ethics and Services Branding Track Chair: Prof Mark Saunders
This track is designed to enable postgraduate researchers to present their work whilst it is at a developmental stage. The track will include a timetabled open forum “question and answer” workshop session.

For further details please visit www.jsr-iimt.in/sconf2009

Keynote Speakers
We are delighted to announce that Prof Gary Akehurst, Editor of the Service Industries Journal, Dr Vinnie Jauhari, editor of Journal of Services Research and Dr Fevzi Okumus, Editor of the International Journal of Contemporary Hospitality Management have agreed to be our Keynote Speakers for this event.

Opportunities for Publication in Prestigious Journals

The selected full papers will be featured in the following journals:
The Service Industries Journal
Journal of Retailing and Consumer Services
International Journal of Bank Marketing
Journal of Services Research
International Journal of Contemporary Hospitality Management
Journal of Hospitality Marketing and Management

About the Organisers
Oxford Brookes University Business School (UK)
Oxford Brookes University Business School is now a premier UK learning and teaching institution with a strong research record. The School has built an international reputation through its study programmes, research and consultancy. The Business School’s research integrates social science and management disciplinary bases to generate and disseminate knowledge that contributes to academic debate, addresses the needs of policy makers and practitioners and enhances students’ learning experience. Particular research strengths lie within the areas of accountability and governance; international economics, internationalization, entrepreneurship and small businesses; outsourcing, organizational learning, leadership styles, organizational trust and justice and general well-being; marketing strategy and consumer behavior.
Penn State School of Hospitality Management (USA)
The Penn State School of Hospitality Management is one of the leading schools of its kind in the United States and has been ranked among the country’s best since its inception in 1937. Located in State College, Pennsylvania, the School is home to 740 undergraduate students, 20 MS and PhD students, and 29 full-time faculty members. The School offers two year on-line Associate Degree programs focusing on hospitality management and management dietetics. It houses the Hospitality Leadership Institute, which provides executive and management development programs to industry, the Center for Food Innovation, which is involved in new food product development, as well as a satellite program at the Penn State Berks-Lehigh campus.
Institute for International Management & Technology (India)
The Institute for International Management and Technology (IIMT) is one of the fastest growing institutions of higher learning in India. Presently it operates from its two campuses, the first located at Gurgaon falling under the national capital region and the second at the Ffort-Radisson Resort complex at Raichak, near Kolkata, West Bengal. The long-term objective of IIMT is to provide internationally recognized undergraduate and postgraduate programmes of study in the professional areas of business management and hospitality and tourism management.
For more information on the conference please contact:
Dr Levent Altinay
Reader in Strategic Management in the Service Industry
Department of HLTM, Business School,
Oxford Brookes University,
Gipsy Lane Campus, Headington,
Oxford, OX3 0BP,UK
email: laltinay@brookes.ac.uk
Tel: +44 (0)1865 483832 Fax: (0)1865 483878

Venue

Godstow Road. OX2 8AL.
Oxford,UK
United Kingdom
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