Contact Centre Excellence in Retail Financial Services

Venue: AC Miramar Barcelona

Location: Barcelona, Spain

Event Date/Time: Oct 20, 2008 End Date/Time: Oct 21, 2008
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Superior customer service is a sign of a successful and customer oriented organization. With increasingly growing expectations from your clients, it is becoming more and more challenging to meet these demands. Despite all recent changes, the focus remains the same: contact centres should be the link between the successful organization and its customers.

This conference brings together most senior level executives from leading European financial institutions. They all are experts on contact centres and will demonstrate how are they solving problems. Facing new trends, principles and techniques is another issue that will be explained and discussed. They will also give you a vital piece of advice on how to make your contact center more competitive, effective and valuable to your organization.

In short - everything you do, communicates something about your brand to your customers and prospective customers. Contact centres are a vital part of this process. Join us in Barcelona and find out what else you can do to strengthen this part of your organization and make it more profitable.