Embracing Technology to Promote Exceptional Student Services in Higher Education

Venue: online

Location: online,

Event Date/Time: Jul 13, 2010 End Date/Time: Jul 13, 2010
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Embracing Technology to Promote Exceptional Student Services in Higher Education July 13th, 1:00-2:30pm EDT online webinar http://www.innovativeeducators.org/product_p/862.htm NOTE: Payment is not required prior to event date (choose check by mail or PO as payment method when registering). The recording is always included and is accessible for one full year. Learn more about the entire Customer Service in Higher Ed series: http://www.innovativeeducators.org/product_p/890.htm OVERVIEW OF JULY 13th WEBINAR This session will offer participants an overview of the online self-services and other technology initiatives that higher education institutions are developing and providing for their students and their families. Explore how technology is shaping students experience with the financial aid and business offices and how administrators can leverage technology to promote student success. The presenter will discuss various online student self-services and web applications that have proved successful for students to help them manage the business of being a student, including a look into student portals and mobile device initiatives that have been developed to provide personalized information and communications to students. The presenter will provide online views of various University of Minnesota web applications that have been highly successful including Financial Aid Status, a web application for students that has helped to demystified the complex financial aid process and Parent/Guest Access, an online web process allowing students to share information about financial aid status and awards, student grades, holds, enrolled courses, and student financials to their parents or other guests. OBJECTIVES participants will learn more about: *Self-service options that institutions have developed to assist with customer service *How to leverage technology into seamless self- service Web applications that bring students from "in line" to "online" *Examples of cutting-edge technology initiatives for student services including student portals and mobile device initiatives WHO SHOULD ATTEND? Higher education administrators and staff including student services professionals, financial aid directors, registrars, bursars, business officers, and student financial services staff. WHO IS THE SPEAKER? Julie Selander has worked in higher education administration and finance for over 22 years. Her experience includes student loan servicing operations, tuition payment plan sales and marketing, as well as management positions in student accounts receivable, billing, collections, financial aid, and customer service. Julie is currently the senior associate director of the One Stop Student Services Office at the University of Minnesota providing seamless and integrated student services in the areas of enrollment, registration, financial aid, billing and student accounts receivable. Twenty-seven One Stop Counselors across three campus locations provide service via phone, e-mail, and in-person for over 51,000 students on the Twin Cities campus. Julie presents frequently on various topics related to higher education student services and has written several articles for publication, including NACUBOs Student Centered Financial Services: Innovations That Succeed. She serves as a board member for Minnesotas College Goal Sunday initiative and is a founding member and on the board of directors for the Institute for Student Services Professionals. She has her undergraduate and masters degree from the University of Minnesota and is currently working on her dissertation as a Ph.D. candidate at the University of Minnesota in the Higher Education Policy and Administration program. Learn more about the entire Customer Service in Higher Ed series: http://www.innovativeeducators.org/product_p/890.htm Enquiries: pam@ieinfo.org

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