SHARED SERVICES FOR GOVERNMENT ’08
Venue: Rydges
Event Date/Time: Oct 29, 2008 | End Date/Time: Oct 30, 2008 |
Description
1. Best practice methodologies for managing change to ensure optimum shared service performance
2. An understanding of effective risk management and governance techniques that underpin your shared service functions
3. Methods for leveraging technology to drive ROI for your shared services
4. Strategies for achieving client service excellence, including invaluable insights from shared service customers
5. Techniques and tools for driving continuous improvement for your shared services through benchmarking and performance measurement