 Discover how to draw-up and compile a Service Level Agreement from a contractual and operational QA point of view in order to effectively manage the quality aspects of drug manufacturing and controls

 Understand where the duties of each partner within the temperature controlled supply chain lie by accurately defining accountability & liability

 Learn how to improve contractor and supplier relationships through collaborative partnering

 Identify new trends and future challenges in ambient temperature control during transportation

 Optimise your transport and distribution practice through improved purchasing and warehousing