Optimising Contact Centre Performance

Venue: Sydney

Location: Sydney, Australia

Event Date/Time: Feb 11, 2009 End Date/Time: Feb 12, 2009
Report as Spam


What will you learn?
• Strategies to optimise workforce performance
• Tips on how to become an employer of choice
• Retention strategies to engage a wide agent demographic
• Best practice lessons on career pathing and professional development within call centres
• Tools to ensure you meet supply and demand whilst delivering excellence in service delivery
• Suggestions on what technology could support your workforce performance and enable more effective rostering and capacity planning