IT Performance: Getting results with data, not intuition
Venue: Visconti Palace Hotel
Event Date/Time: Oct 16, 2008 | End Date/Time: Oct 17, 2008 |
Description
This course clears up much of the confusion surrounding performance measurement for IT. It provides practical approaches and frameworks that provide insights and into your most critical Performance measurement questions.
In particular you will learn:
• The seven deadly sins of Performance measurement
• Why the “right†IT Performance measures are critical for IT organizations to exceed
• How to exploit the principles and concepts that underlie effective IT Performance measurement programs
• How to differentiate effective IT Performance measures from ineffective or misleading measures
• How the right use of IT Performance measures is a powerful change enabler
• How to use IT Performance measures as the basis for implementing IT and corporate strategy
• The subtle but important differences between types of IT Performance measures
• When it is most appropriate to use each type of measure
• The common pitfalls inherent in IT Performance measurement programs
• What frameworks are appropriate for which situations to achieve break-through IT results
• What an IT Balanced Scorecard is and how it can be instrumental to implement IT strategy
• What an IT Dashboard is and when to use it to get results