5th Annual Public Sector Contact Centres (PS Contact Centres)

Venue: London

Location: London, United Kingdom

Event Date/Time: Jan 27, 2009 End Date/Time: Jan 29, 2009
Registration Date: Jan 26, 2009
Early Registration Date: Nov 21, 2009
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Since Sir David Varney’s report on Service Transformation was published, public sector contact centres have focused on meeting the targets set out in the report. Now almost two years on, there have been review updates and National Performance Indicators for you to build into your contact centre’s operational procedures, as well.

Following on from the success of last year’s conference, Ark Group have undertaken in-depth research and developed the 5th Annual Public sector contact centres: Revolutionising the delivery of customer service conference and site visit to meet your ongoing and diverse needs.

Current challenges addressed in this year’s programme range from applying and measuring the key performance indicators to meeting the expectations of citizens and gaining the most from your contact centre staff. During the course of the two days, you will learn from a variety of public sector organisations about issues such as employee engagement, performance management and how they have upgraded their customer service delivery.

With a variety of case studies, interactive sessions and benchmarking exercises, you will work together with delegates to produce tailored solutions for your organisation’s specifications, allowing you to exploit available resources with quantifiable results.

Programme highlights include:
The Cabinet Office, who will be on hand to demystify NI14: Reducing avoidable contact
DVLA on how they successfully updated their car tax renewal service, offering it as a fully automated phone service or online service
Don’t miss this opportunity to gain control, master achievable solutions and benchmark with your peers. Join us as we uncover effective methods to take control of and transform your contact centre into a customer service focused centre.