Strategic IT Service Management

Venue: Stockholm

Location: Stockholm, Sweden

Event Date/Time: Dec 09, 2008
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IQPC´s Strategic IT Service Management 2008 will bring you the latest case studies from the Scandinavian ITSM arena, bringing together experienced practitioners and experts for two intense days of benchmarking, networking and learning! Be inspired and take away key insights into:

- Designing a high impact IT Service Management executive strategy to propel your IT department to the next level
- Creating a versatile service delivery catalog for your business needs
- Process improvement using with ISO 20 000
- Maturing your CMBD to fully relationship map business critical services
- Increasing sharing and accuracy of data across your organization

Who will I meet and who is speaking?
The two day conference features xase studies from Gaming Works, Lloyds TSB, Skandia, Norwich Union, TeliaSonera, StatoilHydro, GM and many more, as well as expert insight from the latest research into IT Service Management and CMDB. For extra value, don’t miss the interactive workshops. “Benefits and Value Management for IT” with Mikael Palmblad, Astra Zeneca, & “Business critical metrics for It Service Management” with renowned author and industry expert Peter Brooks, ITSMF.

Interactivity is essential
To maximize the learning and benchmarking potential, you will find that interactivity is essential. We provide our delegates with plenty of good networking opportunities through exclusive luncheons, networking breaks and cocktail receptions. This is a great opportunity to get to know your fellow Nordic ITSM peers and discuss your experiences. Don’t forget your business cards!