CUSTOMER ORIENTED PUBLIC SERVICES (PIMSE)

Venue: POONA INSTITUTE OF MANAGEMENT SCIENCES

Location: Pune, Maharastra, India

Event Date/Time: Nov 21, 2008 End Date/Time: Nov 22, 2008
Registration Date: Nov 20, 2008
Early Registration Date: Nov 19, 2008
Abstract Submission Date: Nov 19, 2008
Paper Submission Date: Nov 19, 2008
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Description

Anjuman Khairul Islam’s
POONA INSTITUTE OF MANAGEMENT SCIENCES
& ENTREPRENEURSHIP
(Affiliated to University of Pune, Approved by AICTE)
Camp, Pune – 411 001 Tel.: 020-26448781 / 26433702.
Website: www.akipimse.com Email: info@akipimse.com

Two Days
State Level Seminar
on
"CUSTOMER ORIENTED PUBLIC SERVICES"
21st & 22nd November, 2008

Sponsored by University of Pune.

Customer Oriented Public Services
Public services is a term usually used to many services provided by the government to its citizens either directly (through the public sector) or by financing private provision of services. The term denotes that the certain services should the available to all, regard less of income. Public services are also known as services of general utility such as Public transport, Police, Fire brigade, Electric Supply, Water Supply, Health Care, Waste Disposal, etc. which are provided by the state as free of cost or with subsidized rates.
In 21st century, the presence and influence of the market grew dramatically and the consumer exceptions from the public services are increasing. Government and public sector organizations need to view consumer services differently than for profit organizations.
Public services organizations must seek to transform their services delivery and create meaningful impact on society through the use of technology.

Suggested theme of the seminar
˜ Public services - the global and Indian scenario .
˜ Major public services in India and their role.
˜ Public services - Customers Expectations.
˜ Customer Relationship Management (CRM) in public services.
˜ Employment opportunities in public services.
˜ Consumer Guidance Society of India (CGSI) & its role in consumer education and guidance.
˜ Economic role of the public services.
˜ Any other related area.
Registration Fees

Academicians / Professionals : Rs. 300/-
Students / Research Scholar : Rs. 150/-

Registration may be paid in cash/cheque in favour of “Poona Institute of Management Sciences & Entrepreneurship".
D.A. & T.A. Expenses will be borne by respective Institutes / delegates.
Tea, Snacks & Lunch will be provided by the organizer.
If any assistance is required about accommodation and other related issues the seminar chairman may be contacted.

Invitation for Papers

Original Papers or case studies on the above mentioned theme are invited from academic scholars, practicing professionals and industry officials. The contributor can include any other topic falling under the broad gamut of the main theme. The word limit of paper is upto 3000 words. The paper must be typed in 12 pt fonts in Times New Roman with 1.5 lines space. Synopsis should have a limit of two paragraphs. Besides, there must be list of key words and a few lines about the author with E- mail address and contact telephone number. The papers should reach on or before 19th November, 2008 on the following E-mail: info@akipimse.com. The papers will be scrutinized by Institute's Review Committee. The selected papers will be presented in the Seminar.
Best paper award : The best 3 accepted papers will get cash award & certificate.

Venue

Poona College Campus,Camp,
Pune
Maharastra
India
MORE INFO ON THIS VENUE

Additional Information

Anjuman Khairul Islam’s POONA INSTITUTE OF MANAGEMENT SCIENCES & ENTREPRENEURSHIP (Affiliated to University of Pune, Approved by AICTE) Camp, Pune – 411 001 Tel.: 020-26448781 / 26433702. Website: www.akipimse.com Email: info@akipimse.com Two Days State Level Seminar on "CUSTOMER ORIENTED PUBLIC SERVICES" 21st & 22nd November, 2008 Sponsored by University of Pune. Customer Oriented Public Services Public services is a term usually used to many services provided by the government to its citizens either directly (through the public sector) or by financing private provision of services. The term denotes that the certain services should the available to all, regard less of income. Public services are also known as services of general utility such as Public transport, Police, Fire brigade, Electric Supply, Water Supply, Health Care, Waste Disposal, etc. which are provided by the state as free of cost or with subsidized rates. In 21st century, the presence and influence of the market grew dramatically and the consumer exceptions from the public services are increasing. Government and public sector organizations need to view consumer services differently than for profit organizations. Public services organizations must seek to transform their services delivery and create meaningful impact on society through the use of technology. Suggested theme of the seminar ˜ Public services - the global and Indian scenario . ˜ Major public services in India and their role. ˜ Public services - Customers Expectations. ˜ Customer Relationship Management (CRM) in public services. ˜ Employment opportunities in public services. ˜ Consumer Guidance Society of India (CGSI) & its role in consumer education and guidance. ˜ Economic role of the public services. ˜ Any other related area. Registration Fees Academicians / Professionals : Rs. 300/- Students / Research Scholar : Rs. 150/- Registration may be paid in cash/cheque in favour of “Poona Institute of Management Sciences & Entrepreneurship". D.A. & T.A. Expenses will be borne by respective Institutes / delegates. Tea, Snacks & Lunch will be provided by the organizer. If any assistance is required about accommodation and other related issues the seminar chairman may be contacted. Invitation for Papers Original Papers or case studies on the above mentioned theme are invited from academic scholars, practicing professionals and industry officials. The contributor can include any other topic falling under the broad gamut of the main theme. The word limit of paper is upto 3000 words. The paper must be typed in 12 pt fonts in Times New Roman with 1.5 lines space. Synopsis should have a limit of two paragraphs. Besides, there must be list of key words and a few lines about the author with E- mail address and contact telephone number. The papers should reach on or before 19th November, 2008 on the following E-mail: info@akipimse.com. The papers will be scrutinized by Institute's Review Committee. The selected papers will be presented in the Seminar. Best paper award : The best 3 accepted papers will get cash award & certificate.

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