Event Date/Time: Feb 23, 2009
End Date/Time: Feb 24, 2009
Most senior business leaders agree that differentiating your product solely on the traditional physical elements of price, delivery or quality is no longer a sustainable business strategy. The management of your customerâ€™s experience is important in creating loyalty and satisfaction to improve your market position and impact your bottom line. To learn how to create, design and execute unforgettable customer experiences, the American Strategic Management Institute proudly presents the 2009 National Customer Experience Management Summit, being held January 21-22, with an optional post-conference workshop on January 23, 2009, in Arlington, VA.