Event Date/Time: Jan 26, 2009
End Date/Time: Jan 28, 2009
The Customer Self-Service Summit provides vital information addressing how to anticipate and meet customer needs, while maximizing your financial bottom line. Especially during our current economic downturn, strong customer experience management is imperative for achieving customer optimization, retention and loyalty. Topics will provide attendees to understand the customer's voice, take Self-Service offerings to the next level, differentiate Self-Service Platforms from the competition and to integrate and optimize Self-Service functions to streamline the customer experience. This event will be co-located with our flagship Call Center event, Call Center Summit, in Orlando, FL.