11th Annual Customer Experience Conference
Venue: The Ritz-Carlton Lake Las Vegas
Location: Henderson, Nevada, United States
Event Date/Time: Feb 02, 2009 | End Date/Time: Feb 04, 2009 |
Description
We invite service, sales, call center and marketing leaders whose jobs depend on servicing customers; who are tasked with defending and gaining market share and enhancing loyalty with their most critical customer segments.
Topics on slate for this benchmarking exchange and working conference include:
• Managing customer experience from top to bottom and bottom to top of the organization and the implication for change management
• Understanding and utilizing customer behaviors and social trends to enhance solution selling and shape new product development
• Understanding the customers’ workflows and customer life time value
• Using technology, such as social media, to accelerate processes that connect customers to the business
• Using innovative customer listening posts – from web interactions and early warning systems to call centers and complaint tracking – to retain valued customers and improve customer experience
• Working with internal customer focus champions to mobilize employees