IT Service Management and Help Desk Summit

Venue: Bayview Eden Hotel

Location: Melbourne, VIC, Australia

Event Date/Time: Mar 17, 2009 End Date/Time: Mar 20, 2009
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At IQPC’s IT Service Management and Helpdesk Summit you will take away the skills to:
• Understand the evolving role of service catalogues in achieving service quality, performance, change and results
• Implement strategies to champion best practice service level management in your organisation
• Revitalise improvement initiatives to deliver consistently excellent service
• Attract, train and retain the right staff to ensure optimum performance
• Successfully integrate different ITIL processes to support increasing service desk maturity
• Take a proactive approach to ITIL by bridging the gap between incident and problem management
• Manage customer expectations through a strong knowledge management base
• Build a business focused support infrastructure