This workshop oriented session is like no other session of its type offered anywhere in the world. This seminar is unique in that it is built around a case study developed by the participants in team workshops. Consequently, participants leave with real world knowledge that can be used for accelerating their own projects. It is the longest running session on process modeling, analysis and design in the world. It specifically addresses the tactical aspects of process improvement project work. Attendees have a unique opportunity to gain knowledge first hand from an instructor who is one of the pioneers in this area of training and consulting. It is completely vendor independent and based on knowledge gained from over 17 years of consulting and training with hundreds of organizations of all types around the world. No other offering is as complete, comprehensive or real-world in its approach. It has been presented over 500 times to more than 15,000 Professionals including major consulting firms, many of the Fortune 500 companies and several government agencies. It can be found on many continents and in a number of languages.

Learning Objectives:

• The importance of properly managing the "people" aspect of Process Redesign
• Critical Success Factors for process improvement
• Practical process Modeling and Analysis and Design techniques
• How to avoid creeping project scope and analysis paralysis
• The recommended tools currently available
• Tips and Techniques for avoiding common pitfalls in process improvement projects



KATHY LONG
She is Principal of the Process Renewal Group. Since the mid-1980s, her focus has been on helping organizations understand and improve their business performance through improved processes. She has experience in a wide variety of industries including leasing, manufacturing, customer service, telecommunications, banking, petrochemicals, government and retail, and she has worked in many parts of the world, including the U.S., Canada, Europe, Asia-Pacific, South America, the West Indies and Africa. Ms. Long has extensive experience with process improvement techniques and projects and the application and evaluation of automated tools. She is regarded as realistic practitioner who believes people are one of the critical factors for success in any process improvement initiative. Ms. Long speaks at numerous conferences and leadership events around the world. To date she has conducted over 500 seminars, frequently translated into other languages, and has presented to over 15,000 Professionals.

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