4th Annual Call Center Summit
Venue: Disney Contemporary Resort
Location: Orlando, Florida, United States
Event Date/Time: Jan 26, 2009 | End Date/Time: Jan 29, 2009 |
Description
3 Targeted Tracks on: People Management, Tools & Technology, Measurements and Strategic Performance
2 extended site tours inside Contact Centers of America and Disney Destinations
2 new practitioner led workshops
Strategic Takeaways for improving FCR, utilizing speech analytics, benchmarking with Net promoter score, reducing customer churn, improving agent satisfaction