The 4th Annual Call Center Summit is the fastest growing call center conference providing tactical strategies for improving call center performance and ROI. Four CEOs and 30 award winning industry experts will show you their strategies for retaining customers, leveraging technology, improving agent productivity, cutting costs, and linking each result to the company bottom line. The 4th Annual Call Center Summit will prepare you with the latest information to move your call center forward.

3 Targeted Tracks on: People Management, Tools & Technology, Measurements and Strategic Performance
2 extended site tours inside Contact Centers of America and Disney Destinations
2 new practitioner led workshops
Strategic Takeaways for improving FCR, utilizing speech analytics, benchmarking with Net promoter score, reducing customer churn, improving agent satisfaction