Customer Experience Summit

Venue: Hyatt McCormick Regency Place

Location: Chicago, Illinois, United States

Event Date/Time: Mar 30, 2009
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At the Customer Experience Summit, senior level practitioners will provide real world insight on what it takes to achieve a world-class customer experience with measurable bottom line results. We will face the economic storm by providing immediate opportunities to:

- Enhance your cost effectiveness, accomplish more with fewer resources and generate a higher level of customer satisfaction
- Align brand building with experience management to drive growth in loyalty, advocacy and profitability
- Prioritize and launch customer-focused initiatives
- Act on complaint, feedback and Voice of the Customer data
- Quantify the impact of an enhanced customer experience and demonstrate how efforts will pay off
- Turn loyal customer into advocates by spreading positive word of mouth


Additional Information

The Customer Experience Summit will provide opportunities to learn from leading experts in both B-2-B and B-2-C, on how to cost-effectively manage the end-to-end customer relationship and the emotional connection between a company and their customers.