Presented by Roger Burlton, a BPM Pioneer, and a global industry leader in process and organizational change, this seminar and workshop provides the foundation for all classes in Business Process Management . It provides an overview and discussion of the principles, concepts and techniques required to transform your business from a traditional, functional organization to a process-centric organization. The seminar introduces a systematic approach for planning, monitoring, measuring and managing your company’s business process performance and for redesigning and improving specific processes. It provides a solid basis for anyone dealing with processes, from managers to change practitioners.

Delegates will learn:

• The value and benefits of process-centric approach
• The principles of business process management and when and how to apply them
• BPM best practices, methodologies and techniques
• The respective roles of stakeholder management, process architecture, process analysis, process redesign, process improvement, process automation, and process governance – and how to make them work together.
• Understand basic BPM management and measurement techniques